Salesforce Certified Data Architecture Practice Test

Why is it important not to connect Salesforce and the legacy CRM during the transition period?

1. To minimize the risks of data corruption

2. To reduce system maintenance costs

3. To prevent user confusion over which system to use

4. To enhance overall system performance

The correct answer is: To minimize the risks of data corruption

Minimizing the risks of data corruption during the transition period from a legacy CRM to Salesforce is crucial for maintaining data integrity and ensuring the reliability of business operations. When two systems are connected during a transition, there is a heightened risk of inconsistencies and conflicts arising between the data stored in each system. The synchronization of data could lead to duplicated, inaccurate, or incomplete records, posing significant challenges for data governance and trustworthiness. Isolating the new Salesforce environment from the legacy system allows for a controlled migration process. This way, data can be thoroughly cleaned, validated, and transformed before it is migrated into Salesforce. It also minimizes the potential for legacy data overwriting or interfering with new data processes, ensuring a cleaner, more functional system once the transition is complete. While factors like reducing system maintenance costs, preventing user confusion, and enhancing overall system performance are valid considerations during a transition, the primary concern is to create a stable environment where data quality is secured, as this forms the backbone of successful data architecture and usage in CRM systems.