Salesforce Certified Data Architecture Practice Test

Which techniques should be employed to maintain data synchronization between Salesforce and ERP systems?

1. Build synchronization reports and dashboards.

2. Utilize workbench to update files within systems.

3. Utilize an MDM strategy to outline a single source of truth.

4. Integrate Salesforce with the ERP environment.

The correct answer is: Utilize an MDM strategy to outline a single source of truth.

Utilizing a Master Data Management (MDM) strategy to outline a single source of truth is crucial for maintaining data synchronization between Salesforce and ERP systems. An MDM approach ensures that all data across different systems is consistent, accurate, and up-to-date, providing a reliable reference point for various data transactions. This strategy is fundamental because it addresses potential discrepancies that can arise due to siloed data sources and facilitates better data governance. Implementing an MDM strategy creates a unified view of key data entities, enabling organizations to effectively manage their data lifecycle, ensuring compliance, and enhancing data quality. With a central repository that is regularly updated and governed, organizations can achieve reliable synchronization between Salesforce and their ERP systems, ultimately leading to improved decision-making and operational efficiency. While building synchronization reports and dashboards, utilizing workbench, or integrating Salesforce with the ERP environment can provide value, these methods do not inherently tackle the root issue of data inconsistency across platforms. An MDM strategy fundamentally supports synchronization efforts by establishing clear definitions and standards for data across systems.